Terms of service

Welcome to ZOFLA.
By accessing or purchasing from our website (www.zofla.com), you agree to be bound by the following Terms of Service.
Please read them carefully before using our website or placing any order.

1. General Conditions

By visiting our website and/or purchasing from us, you engage in our “Service” and agree to comply with these Terms.
These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Services

ZOFLA offers a curated range of perfumes, attars, toners, face packs, essential oils, and diffuser oils, crafted with care and inspired by traditional and contemporary aromatics.
All products are for external use only unless explicitly stated otherwise.
Product descriptions and images are provided for guidance — actual packaging or presentation may vary slightly due to design or supply changes.
We reserve the right to modify or discontinue products without prior notice.

3. Pricing and Payments

  • All prices listed on zofla.com are in Indian Rupees (INR) and are inclusive of taxes and shipping charges.

  • Payments can be made securely through our integrated payment gateway on Shopify.

  • Cash on Delivery (COD) is not available at this time.

  • Prices, discounts, and promotions are subject to change without prior notice.

4. Shipping and Delivery

Please refer to our Shipping Policy for complete details regarding delivery timelines and packaging.
We currently ship orders only within India using trusted partners such as Delhivery, BlueDart, and Amazon Shipping.
All alcohol-based products (like perfumes and attars) are shipped via surface mode as per courier regulations.
Each order is packed with special care to ensure safety during transit.

5. Returns, Replacements & Refunds

Due to the personal and hygienic nature of our products, returns are not accepted once the seal is broken or the product has been used.
However, if an item arrives damaged, leaked, or incorrect, we offer a replacement or full refund.
Customers must provide a proper unboxing video while opening the parcel to qualify for a replacement or refund.
For details, please review our Refund Policy.

6. Accuracy of Information

We strive to ensure all product descriptions, pricing, and content on zofla.com are accurate.
However, typographical or system errors may occur, and we reserve the right to correct any inaccuracies or cancel orders affected by them.

7. Health & Safety Disclaimer

Our products are made with high-quality ingredients, but individual skin sensitivity may vary.
Please perform a patch test before using skincare items such as toners or face packs.
ZOFLA is not responsible for any skin reactions or allergies that occur from improper use.
All products are intended for external use only.

8. Intellectual Property

All content on this website — including text, images, designs, logos, and product names — is the intellectual property of ZOFLA and protected by Indian copyright and trademark laws.
Any unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

ZOFLA shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or services.
All products should be stored in a cool, dry place away from direct sunlight and heat sources.

10. Third-Party Services

We use third-party partners for payment processing and logistics.
ZOFLA is not responsible for delays, system errors, or losses caused by third-party platforms or services.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Ranchi, Jharkhand.

12. Contact Information

For any questions regarding these Terms of Service, please contact:

📩 Email: wecare@zofla.com
🌐 Website: www.zofla.com